Blog: Innovation SECBE Awards 2019 finalist - Lucas UK Group

22 May 2019

sponsored by RIFT R&D

Lucas UK Group

Lucas aims to continue pushing the boundaries; not only to be recognised as an early adopter of the latest technologies, but to be at the forefront of developing them

Inspired by a long-term partnership with McLaren, the F1 racing and engineering specialist, Lucas has embraced new technologies across the business. They provide their clients, architects, designers and specifiers with bespoke solutions to their increasingly complex construction projects. As part of this commitment, Lucas put together a multiple app strategy to cover all areas of the business to drive efficiencies through the application of cutting-edge technologies developed in-house. As part of this aim to be a completely digital business by 2020, developments include: Site App, Team App, Client App, and HQ App. The last of these is to be fully launched in 2019.

Site App gives complete control over projects. It manages operatives’ timesheets, onboards new operatives, manages purchase and variation orders from site, and quality control. It allows operatives and contractors to raise alerts and avoid accidents. A back-end portal, Project Dashboard, allows information to be input into the app and monitor administration, supplies management and completions. They are all interlinked providing total project involvement, smooth running and the highest level of safety. Results include: eliminated a labour variance of 10% and saved £800,000 through accurate time recordings; 2.5 million hours worked since their last reportable RIDDOR incident – almost five years; 100,000 paint tins recycled in the last 12 months; and they were 97.2% of work snag-free last year.

Clients have access to all apps and the system requires them to sign off every package of work. Site App complements operatives’ personal safety cards which incorporate QR codes, allowing clients instant access on site to all their training and safety records.

Client App evolved from their Colour and Concierge app developed in collaboration with Dulux. Clients are provided with a very small colour sensor that scans surfaces and substrates to provide original specifications and colour matching services. The new app incorporates a visualiser and links to their ordering system. It is a valuable pre-construction tool for architects and specifiers to scan colours, samples and mood boards before a project even begins. And it is also a post-completion tool for building managers under operations and maintenance (O&M) contracts to report, request and price repair and maintenance work.

Clients also interact with the HQ App, allowing them to audit performance on site, feedback alerts into the database, tag issues etc.

The Team App is interactive and includes videos covering toolbox talks in four languages on health and safety issues. Operatives access a library of relevant documents to support the videos and complete their Workforce Engagement Training. Health assessments (including mental health) are carried out through this app with specialist health support partners. The management team provides live updates on video for fast and interactive communications, whether on site-specific safety or quality issues, or general updates and reminders.

Lucas believe their attitude and adoption of new technologies has been instrumental to their success as a high quality fit out and finishing business. With a focus on innovation and efficiency, they have invested heavily in new technical facilities providing contractors, architects, engineers and designers with bespoke specifications and innovative solutions. As a result, they win repeat business on large scale structures such as Heathrow Terminal 5, The O2, the London 2012 Olympic Stadium, the Shard, Bloomberg’s new London headquarters, Battersea Power Station, Southbank Place, and many tall buildings as well as prestige residential projects.


  • Striving to become a digital business by 2020 - investment in R&D and in-house capability
  • Multiple outside bodies have recognised their achievements
  • Client satisfaction rate of 4.8/5.0 and 97.2% of work completed snag-free.

For more details:

Visit Lucas UK Group

The SECBE 2019 Innovation Award is sponsored by RIFT R&D.

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