23 May 2019
Sponsored by Waterloo Air Products
Automation at Heathrow airport - submitted by Mace
Heathrow and its 'airline community' are working together to deliver a simplified, efficient and resilient journey for all their passengers. There is an ever-increasing demand for self-service options that marry speed and simplicity with a good customer service. Modelling indicates that increased efficiency achieved by automating the passenger boarding process, through the use of Self Service Bag Drops (SSBD’s) & Self-Boarding Gates (SBG’s), could lead to nearly twice the current throughput for all Heathrow passengers.
Mace had already delivered Automation scope throughout Terminal 5A in 2016 and 2017 and due to this success, were asked by Heathrow to align collaboratively with Heathrow framework colleagues, Balfour Beatty.
This was to share past project success methods and management alongside aligning commercial principals and supply chain management to deliver a consistent approach irrelevant of location or main contractor. This was proposed as a working charter agreement for Mace with Balfour Beatty.
Heathrow also asked Mace to provide efficiency with regard to cost for these works in line with an innovative unitised cost for each product. Mace had to counter stringent commercial principals to allow a collaborative ‘open book’ procurement for works throughout the Heathrow environment with Balfour Beatty.
The project was situated within a live operational airport environment and therefore, required small precise working windows during night shifts and hour by hour programmes to deliver construction works before handing work areas back in a safe useable state for normal operational hours. These works were closely integrated into a collaborative programme between Mace and Balfour Beatty to ensure a sequential install throughout the entire programme.
A key output of the collaborative working charter was a declining cost per unit rate for the automation works, which was consistent throughout the Heathrow environment. Mace’s key success earlier on in the programme was successfully shared with Balfour Beatty and subsequently, all automation works have been delivered in time, under budget and without a single safety incident.
The Automation programme at a glance;
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The SECBE 2019 Integration & Collaborative Working Award is sponsored by Waterloo Air Products.