29 May 2019
Sponsored by Willmott Dixon
Hammersmith Police Station - submitted by Wates
Over the past 12 years, Wates has delivered 12 jobs for the Met worth over £250m - all procured through the Southern Construction Framework (SCF). They are proud to attain 93% SCF satisfaction ratings on the Hammersmith Police Station alone. Wates brings a collaborative approach to the building process. It helps them manage deliverables and makes the project experience worry-free.
Wates has been entrusted to engage with the design team from Stage 2 (and this has been the case on the last six projects). This, in turn, enables Wates to be transparent and deliver tangible results earlier than expected. They employ a design team that understands and challenges the Met design guides and brings lessons learnt from operational sites to realise value to the estate rationalisation programme.
On every project they deal with a multitude of stakeholders (Mounted Branch, Custody, MOPAC) and neighbouring parties (LUL, Network Rail, Student Accommodation etc). Bringing everyone together right from the start is critical to success. Wates has also set high social value targets with SCF KPIs, Section 106 and Met Police KPIs and they are exceeding expected levels. They have delivered over £13m of added value on recent SCF schemes.
Wates' approach to outstanding customer satisfaction rests on three pillars: culture, structure, and process. This approach includes:
On this project alone, Wates has, together with the Met and for SCF, delivered:
For more details:
The SECBE 2019 Outstanding Customer Satisfaction Award is sponsored by Willmott Dixon.